Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how DentoWireSoft ("Company", "we", "us", or "our") collects, uses, stores, and protects your information when you use the Dental Lab Management System ("DLMS" or "Service"). We are committed to protecting your privacy and ensuring transparency in our data practices.

1. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, organization/lab name, and login credentials
• Business Data: Doctor information, case details, patient names, lab entries, invoices, payments, and staff records
• Usage Data: Login timestamps, features accessed, session duration, device information, and browser type
• Communication Data: Support requests, feedback, and any correspondence with our team
• Technical Data: IP addresses, system logs, and error reports for troubleshooting

2. How We Use Your Information

We use collected information for the following purposes:

• Providing, operating, and maintaining the Service
• Processing transactions and managing billing
• Sending important service notifications and updates
• Responding to your inquiries and support requests
• Improving Service functionality and user experience
• Ensuring security, preventing fraud, and detecting abuse
• Complying with legal obligations

3. Anonymized Data for Service Improvement

To continuously improve our Service, we may:

• Collect and analyze aggregated, anonymized usage patterns
• Use de-identified data to train and improve our software algorithms
• Generate industry insights and performance benchmarks
• Develop new features based on usage trends

Important: This anonymized data cannot identify you, your organization, or any individual. We implement robust de-identification processes to ensure complete anonymity before any data is used for these purposes.

4. Data Storage and Security

We implement comprehensive security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure servers with access controls and monitoring
• Regular security audits and vulnerability assessments
• Encrypted database backups with restricted access
• Single-session login enforcement to prevent unauthorized access

While we employ industry-standard security practices, no system is completely immune to risks. We encourage you to maintain strong passwords and promptly report any suspicious activity.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in these circumstances:

• Service Providers: With trusted third parties who assist in operating the Service (hosting, analytics)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect the rights, safety, or property of DentoWireSoft, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Consent: When you explicitly authorize sharing with third parties

6. Data Retention

We retain your data for as long as your account remains active or as needed to provide the Service. Upon account termination, we will retain your data for up to 90 days to allow for data export. After this period, your data will be permanently deleted, except where longer retention is required by law or for legitimate business purposes (e.g., dispute resolution).

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Export: Export your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us through the application support channels or WhatsApp.

8. Cookies and Session Management

We use essential cookies and session tokens to maintain your login session, remember preferences, and ensure security. These are necessary for the Service to function properly and cannot be disabled while using the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.

11. International Data Transfers

Your data may be processed and stored in locations outside your country of residence. By using the Service, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice within the Service. The "Last Updated" date at the top indicates when this policy was last revised.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DentoWireSoft
Website: dentowiresoft.com
Support: Available through the application or WhatsApp

By using DLMS, you acknowledge that you have read and understood this Privacy Policy.